← back to the release
new featureAgentforce IT Service
Accelerate Support for VIP Employees with Automatic Entitlement Assignment
A new Assign Incident Entitlement Based on Privilege flow template automatically applies an entitlement to incidents reported by employees whose service management privilege is tagged VIP, giving faster SLA times. Person Accounts must be enabled; assigners need the Assign Service Management Privilege User permission. Set the Entitlement ID in the flow's Update Incident element and activate it.
identifiers
Assign Incident Entitlement Based on Privilegeservice management privilegeEntitlement
metadata types
Flow
flags
off by defaultno action required
- how
- Create a flow from the Assign Incident Entitlement Based on Privilege template, set the Entitlement ID, and activate it.
- who
- Needs the Assign Service Management Privilege User permission.
- when
- where
- Enterprise, Unlimited, and Developer editions with Agentforce IT Service Management; Person Accounts required.