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new featureAgentforce Contact Center Voice
Set Up Recording and Transcription in One Workflow
The service-native-voice-recording-transcription-configure skill toggles recording and transcription for an org's voice calls from natural-language prompts, applying default configs (MP3 format, default low-latency transcription engine) without logging in to Salesforce. In the Salesforce Skills repo as of August 27, 2026.
identifiers
service-native-voice-recording-transcription-configureSalesforce Skills repository
flags
off by defaultno action required
- how
- Prompt with something like 'enable transcription and recording for my org'.
- who
- when
- August 27, 2026.
- where
- Service Cloud; runs in AI coding environments with access to the Salesforce Skills repository.