← back to the release
new featureAgentforce Contact Center Voice
Set Up Agentforce Contact Center Headlessly
The service-agentforce-contact-center-coordinate skill (in the Salesforce Skills repo as of August 27, 2026) turns number procurement, channel creation, queue generation, and routing assignments into one automated workflow driven by natural-language prompts in a supported AI coding environment, so a working contact center can be set up without the Salesforce UI. It calls the underlying Connect APIs, queue creation, and flow assignments for you.
identifiers
service-agentforce-contact-center-coordinateSalesforce Skills repositoryConnect API
flags
off by defaultno action required
- how
- Issue a natural-language prompt such as 'procure a 10DLC number in the US and set up a voice channel'.
- who
- Admins and developers.
- when
- August 27, 2026.
- where
- Service Cloud; runs in AI coding environments with access to the Salesforce Skills repository.