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new featureKnowledge
Reuse Modular Content Across Articles with Knowledge Blocks
Knowledge Blocks are reusable content units (a disclaimer, an address) created once and inserted into any article as a managed, read-only block; publishing a new version of a block updates every article that uses it, with full version history. Turn on Knowledge Blocks on the Enhanced Knowledge Settings page in Setup. Requires the Salesforce Knowledge add-on license.
identifiers
Knowledge BlocksEnhanced Knowledge Settings
flags
off by defaultno action required
- how
- Setup > Enhanced Knowledge Settings > turn on Knowledge Blocks.
- who
- when
- where
- Professional, Enterprise, Performance, Unlimited, and Developer editions with the Salesforce Knowledge add-on license.