← back to the release
new featureKnowledge

Reuse Modular Content Across Articles with Knowledge Blocks

Knowledge Blocks are reusable content units (a disclaimer, an address) created once and inserted into any article as a managed, read-only block; publishing a new version of a block updates every article that uses it, with full version history. Turn on Knowledge Blocks on the Enhanced Knowledge Settings page in Setup. Requires the Salesforce Knowledge add-on license.

identifiers
Knowledge BlocksEnhanced Knowledge Settings
flags
off by defaultno action required
how
Setup > Enhanced Knowledge Settings > turn on Knowledge Blocks.
who
when
where
Professional, Enterprise, Performance, Unlimited, and Developer editions with the Salesforce Knowledge add-on license.
read it on salesforce.com