Control Outbound Call Behavior with Call Origination Flows and Voice Configurations

Flows can now override the default caller ID per call so customers see a contextually appropriate number based on call purpose, segment, line of business, or region. Add the Set Voice Configuration action to an outbound call flow and use a static CLI or a dynamic one (for example, read the customer's Country field and look up the CLI from custom metadata). Requires the Agentforce Contact Center Admin (Salesforce Voice) and Manage Flow permission sets.