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new featureSales Fundamentals
Spot Escalated Cases That Put Deals and Accounts at Risk
Sales Workspace now surfaces a prioritized signal when an escalated open case is tied to an important opportunity or bookmarked account, and sellers can review the case or post about it in Slack without leaving the workspace.
identifiers
Sales Workspaceescalated case signal
flags
enabled by defaultno action required
- how
- Look for escalated cases in the All Signals section of the Sales Workspace page.
- who
- when
- where
- Enterprise, Unlimited, and Agentforce 1 Sales editions with the Sales Foundation add-on.