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new featureMobile
Enable Agentforce Voice for Employee Agents in the Salesforce App (Generally Available)
Employee agents in the Salesforce mobile app can now hold voice conversations for hands-free Pre-Visit Prep and Post-Visit Updates, with in-app mute and end-call controls and CallKit integration for in-vehicle use. Add voice settings directly on the employee agent and activate it, then assign the right permission set; only employee agents are supported.
identifiers
Agentforce Voiceemployee agentCallKit
flags
off by defaultno action required
- how
- Add voice settings to the employee agent, activate it, and assign the permission set.
- who
- Users assigned an employee agent with voice enabled.
- when
- where
- Salesforce mobile app.