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new featureData 360 Reports and Dashboards
Identify Customer Sentiment in Data 360 Reports (Beta)
A new AI_SENTIMENT function can be used in row-level or summary-level formulas in Data 360 reports to classify unstructured text (support tickets, reviews, call transcripts) as Positive, Negative, Neutral, Mixed, or Unknown, so sentiment trends can be analyzed alongside structured data without code or pipelines. Enable 'AI Sentiment Function in Data Cloud Reports (Beta)' in Reports and Dashboards Settings, then add a formula such as AI_SENTIMENT(Support_Ticket_Text__c).
identifiers
AI_SENTIMENTData 360 reportsrow-level formula
flags
off by defaultno action required
- how
- Enable the beta in Reports and Dashboards Settings and add an AI_SENTIMENT(...) formula to the report.
- who
- when
- Beta.
- where
- Data 360 in Developer, Enterprise, Performance, and Unlimited editions.