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new featureAI Solutions for Service
Ground Your Service Replies for Email in Enterprise Knowledge
Service Replies for Email can now ground suggested replies in Salesforce Enterprise Knowledge sources such as SharePoint, Confluence, internal wikis, and PDF manuals, retrieving relevant articles in real time and adding a citation link to each source. Requires the Agentforce for Service add-on or Agentforce 1.
identifiers
Service Replies for EmailEnterprise Knowledge
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off by defaultno action required
- how
- Connect Service Replies for Email to your Enterprise Knowledge index.
- who
- when
- where
- Enterprise and Unlimited editions with the Agentforce for Service add-on or Agentforce 1.