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new featureHealth Cloud
Health Cloud: Agentforce Voice for Patient Calls and EHR Referral Sync
Agentforce Health adds Agentforce Voice so patients reach an agent during call-volume spikes with live-rep escalation, automatic referral sync between an EHR and Agentforce Health, full referral-lifecycle tracking in Tableau Next dashboards, Payer Contact Center call deflection and wrap-up automation, on-demand provider claim summaries, drug-coverage self-service answers, and document extraction directly from Amazon S3 folders.
identifiers
Agentforce HealthAgentforce VoiceEHR referral syncPayer Contact CenterAmazon S3
flags
off by defaultno action required
- how
- Configure Agentforce Voice, EHR referral sync, and Payer Contact Center automation.
- who
- when
- where
- Health Cloud / Agentforce Health.