Resolve Every Issue in a Case with Multi-Intent Article Recommendations

Agentforce Article Recommendations for Cases now detects up to three distinct intents in a case that raises multiple problems, runs a targeted search per intent, and merges the results into one ranked list, instead of one prominent topic crowding out the rest. Requires Data Cloud and existing Article Recommendations for Cases, and Salesforce activation; turn on Enable Multi-Intent Detection under Service > Einstein > Einstein Article Recommendations for Cases (only with the Get Recommendations on Cases flow).