Automotive Collections and Warranty: Pre-Repossession and Claim Cost Tracking

Automotive Cloud adds a collections-to-repossession workflow: move a delinquent account into pre-repossession from the Collection record when it is a set number of days past due, run structured pre-repossession appraisal and viability assessments, submit them for manager approval, pause and resume with hold management, coordinate repossession agencies, and track vehicle location via telematics. Warranty claim management adds full cost capture and a single stakeholder view, plus Agentforce-assisted adjudication and one-click Automotive feature setup.