Bring Your Own Carrier to Your Voice Channel

You can bring your own carrier to Agentforce Contact Center, keeping existing carrier relationships and phone numbers: add numbers in E.164 format (up to 10 at a time) with type, country, capabilities, and direction, and create a trunk connecting your telephony infrastructure to Salesforce. Only successfully synced numbers can create voice channels; Bring Your Own Carrier channels and numbers are flagged in your lists.