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new featureContact Center
Keep an Audit Trail of Voice Call Record Changes (Pilot)
Field history tracking is now available (pilot) for the VoiceCall object: select up to 20 fields and each tracked change logs old value, new value, user, and timestamp (activity fields aren't supported). Enable it via Object Manager > VoiceCall > Set History Tracking or Setup > Field History Tracking, add the VoiceCall History related list, and report on it with a custom report type. Contact your account executive to enroll.
identifiers
VoiceCallVoiceCall HistoryField History Tracking
flags
off by defaultno action required
- how
- Object Manager > VoiceCall > Set History Tracking; add VoiceCall History to the layout; create a VoiceCall History custom report type.
- who
- when
- Pilot.
- where
- Salesforce Voice (Native Telephony), Amazon Connect, and Partner Telephony models.