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retirementdeadline 2026-09-30AI Solutions for Service
Work Summaries for Case (Beta) Is Being Retired
Work Summaries for Case (beta) is in maintenance mode and is removed on September 30, 2026, after which Case Summaries are unavailable. Transition to Enhanced Summaries, which offers role-specific summaries and more features.
identifiers
Work Summaries for CaseEnhanced Summaries
flags
off by defaultrequires action
- how
- Switch to Enhanced Summaries before September 30, 2026.
- who
- when
- Removed September 30, 2026.
- where
- Enterprise and Unlimited editions with the Einstein for Service add-on or Einstein 1.