← back to the release
new featureSelf Service
Set Up a Help Agent in One Guided Workflow
The service-helpagent-coordinate skill brings Service Cloud Help Agent setup, agent configuration, knowledge grounding, Enhanced Chat deployment, escalation routing, and testing, into one guided workflow so you deploy a working Help Agent without switching tools.
identifiers
service-helpagent-coordinateHelp AgentEnhanced Chat
flags
off by defaultno action required
- how
- Run the service-helpagent-coordinate skill in a supported AI environment.
- who
- when
- where
- Service Cloud.