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new featureAgentforce IT Service
Analyze Field History with Reporting and Audit Trails on IT Service Records
You can now create reports on Incident History, Service Request History, Problem History, Change Request History, and Release History objects to audit field changes on IT Service records for compliance and to find where tickets stall.
identifiers
Incident HistoryService Request HistoryProblem HistoryChange Request HistoryRelease History
flags
enabled by defaultno action required
- how
- Create custom reports on the IT Service history objects.
- who
- when
- where
- Enterprise, Unlimited, and Developer editions with Agentforce IT Service Management.